Each warmer comes with a 1 year factory warranty. This warranty is Non-Transferable. We allow the exchange of purchased items if the item is faulty. Once the exchange request is approved, we will provide you with a return label. Our team will then test the unit to determine if the item is truly defective.
The warranty does not cover any damage caused by accident, misuse, normal wear and tear, improper use, unauthorized maintenance (ie: taking apart the device) neglect of proper cleaning maintenance, or failure to follow written instructions for use.
If the unit is defective
We will ship out the new product the next day after warmer is received and tested.
If no issue is found
If no issues are found we will reship your warmer back to you. There will be a $5 reshipment fee if you did not send a video showing defect if requested from the customer service team. We will send recordings and/or images of the tested item if there are no issues.
NOTE: We will not send a replacement warmer prior to receiving your warmer. We will not ship out the new items until we have tested the returned item.
IMPORTANT: We do not cover warranty exchanges for purchases made outside of the United States